Get in touch
Have a question or need help? We're here for you. Choose the best way to reach us.
General Support
Questions about features, getting started, troubleshooting, billing, or invoices
support@spooled.cloud
Response: Within 24 hours
Enterprise & Partnerships
Custom plans, volume discounts, SLAs, integrations, and strategic alliances
enterprise@spooled.cloud
Response: Within 4 hours
Security & Privacy
Report vulnerabilities, security documentation, data requests, and GDPR inquiries
security@spooled.cloud
Response: Within 24 hours
Join the Community
Connect with other developers, get help, and contribute to the project.
Frequently Asked Questions
What are your support hours?
Our support team is available Monday through Friday, 9 AM to 6 PM EST. Enterprise customers have access to 24/7 emergency support.
How do I report a bug or security issue?
Report bugs via GitHub Issues or email support@spooled.cloud. For security vulnerabilities, please email security@spooled.cloud with details.
How do I request a feature?
Feature requests can be submitted through GitHub Discussions or emailed to support@spooled.cloud. We review all requests monthly.
Response Times
- General support Within 24 hours
- Enterprise inquiries Within 4 hours
- Security & privacy Within 24 hours
Support Hours
Our support team is available during business hours for general inquiries.
- Monday - Friday 9:00 AM - 6:00 PM EST
- Saturday - Sunday Closed (email monitored)
- Enterprise 24/7 Always available
For urgent security issues, please include "URGENT" in the subject line.