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Contact

Three inboxes, each with a real response-time commitment. For urgent security issues, put "URGENT" in the subject line.

General support Features, getting started, troubleshooting, billing, invoices support@spooled.cloud Replies within 24 hours Fastest reply Enterprise and partnerships Custom plans, volume discounts, SLAs, integrations enterprise@spooled.cloud Replies within 4 hours Security and privacy Vulnerability reports, data requests, privacy questions security@spooled.cloud Replies within 24 hours

Before you email

Troubleshooting guide Common issues and fixes, answered without the inbox round-trip System status Real-time service health and incident history Documentation Quickstart, API reference, SDK guides

Community

GitHub Discussions Ask questions and share ideas GitHub Issues Report bugs and track fixes Source on GitHub Star the repo, read the code

Support hours

  • Mon – Fri 9AM – 6PM EST
  • Sat – Sun Email monitored
  • Enterprise emergencies 24/7
FAQ

Contact questions

What are your support hours?
Our support team is available Monday through Friday, 9 AM to 6 PM EST. Email is monitored on weekends. Enterprise customers have access to 24/7 emergency support.
How do I report a bug or security issue?
Report bugs via GitHub Issues or email support@spooled.cloud. For security vulnerabilities, email security@spooled.cloud with reproduction steps and include "URGENT" in the subject line for urgent issues.
How do I request a feature?
Submit feature requests through GitHub Discussions or email support@spooled.cloud. We review all requests monthly.
Where can I check system status?
The status page shows real-time system status, uptime metrics, and incident history.
Where can I find troubleshooting help?
The troubleshooting guide covers common issues and solutions — worth a look before emailing support.